CONTACT / FAQs


Frequently Asked Questions

Please read our FAQs before sending us a message.

How big are personalised cardboard cutouts?
Personalised cardboard cutouts are close to life-size. However this doesn’t mean that they are exactly the same size, but it’s pretty close. They have a max height of 1.90m and we ask you to specify the height you would like. Single Cutout: 1,900mm high x 650mm wide. Double Cutout: 1,900mm high x 1,240mm wide. Please note: if the person in your photo is wearing a hat, or has an arm raised, this all forms part of the maximum height.

 

The cutouts can be folded compactly for transportation so you’ll be able to travel with them discreetly stored in the back of your car. We strongly recommend this option.

How quickly will my personalised cardboard cutout arrive?
Our standard turnaround is five working days from the day we receive your order, plus one overnight to allow for courier delivery. We have an express service available on a three day plus overnight turnaround, and you can select this in the delivery options.

 

Please note: someone must be available at the delivery address to receive the personalised cardboard cutout. The courier will not leave the delivery without it being signed for due to its fragile nature. If nobody is in, the courier will leave a note for delivery to be re-arranged.

I need my personalised cardboard cutout in a real hurry
If you need a personalised cardboard cutout quicker than the express service, please contact us and we will do our very best to get something sorted.

 

Delivering your personalised cardboard cutout
Someone must be available at the delivery address to receive the personalised cardboard cutout. The courier will not leave the delivery without it being signed for due to its fragile nature. If nobody is in, the courier will leave a note for delivery to be re-arranged.

Is my photo good enough for a personalised cardboard cutout?
The image you supply is going to be blown up and for best results you should send a high resolution image. If you have yet to take the photo, make sure your phone/camera is set to take high resolution.

 

The file size should be over 2Mb with a high resolution shot.

 

If your image is smaller than that, you can get an idea of what the personalised cardboard cutout will look like if you blow it up on your screen. As it gets bigger it will start to pixelate as the dots that make up the image become spaced apart.
Most personalised cardboard cutouts are viewed from a distance, and even though the image may be pixelated, it is often still recognisable.

 

You will be asked to confirm that you are happy with the image quality as part of the ordering process.

Can you do image manipulation on my personalised cardboard cutout?
Our order process is semi-automated, which allows us to keep the cost down. If you need something special doing, please contact us and we can advise what the time/cost implications will be.

Can you make a personalised cardboard cutout of a celebrity?
Yes we can. Just find an image you want, check that you have the permission to use it (some are copyrighted), send it to us and we’ll do the rest.
The image you supply is going to be blown up and for best results you should send a high resolution image. If you have yet to take the photo, make sure your phone/camera is set to take high resolution.

 

The file size should be over 2Mb with a high resolution shot.

 

If your image is smaller than that, you can get an idea of what the personalised cardboard cutout will look like if you blow it up on your screen. As it gets bigger it will start to pixelate as the dots that make up the image become spaced apart.


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